If you’re trying to set up an Instagram account for your business, you may notice a need to change how you’re going about doing so as you grow larger. Starting out, connecting with your audience is no trouble at all, and may even be able to reach out to audience members individually.
However, the more your follower base grows, the more there is to do. More comments, more questions, more messages, more of everything! After a certain point, it just becomes overwhelming. After all, how is one person supposed to personally manage and respond to thousands of people?
Fortunately, you may not have to! You’re not alone in this issue, and at ManyChat, we’ve worked to develop solutions. The result is the Instagram automation bot: an ingenious piece of software that will tackle all the small, simple tasks while you take care of the more precise stuff.
What Can ManyChat Do?
So, what exactly will our chatbot do to enhance your social media presence? As the name would suggest, it’ll handle all of your direct message chats, field any questions from customers and clients, and give the proper response. You can pre-program responses to specific words and phrases using one of our templates, so anyone who messages your account can have an astonishingly human conversation without you so much as touching the keyboard!
How to Use ManyChat
When programming your new chatbot, it’s best to be as detailed as possible. Try to include basic conversational conventions such as a greeting and farewell, as well as answers to questions you often receive. For example, if you’re tired of being asked about your store’s hours, you can program your bot with all the information your customers will need to know.
Finally, include some sort of transitional message in case a client needs to speak to you directly. While the chatbot is perfect for fielding all of the smaller questions, such as scheduling, stock, and basic troubleshooting, more complex issues may require more detailed responses. As long as you include this transitional message, however, there’s no need to worry! You’ll be able to take the reins, and take care of the issue personally!
Essentially, the ManyChat chatbot is meant to free up some extra time in your busy schedule. As a small business owner, even if you don’t have many followers, you’ve still got a lot on your plate, and answering the same questions over and over takes time and energy that you need to apply elsewhere.
Benefits of Using ManyChat
Not only does ManyChat help you as a business owner, but your customers as well! If you’re answering repetitive questions, you’ll give repetitive answers, and over time, those answers will begin to become less and less clear as you try to shorten your response time. Unfortunately, this can lead to confusion and frustration, which can snowball into lost clients and bad reviews. With ManyChat, all you have to do is type out a clear, detailed answer once, and then let the chatbot work its magic!
In addition, your clients won’t have to wait on an answer! If you’re an online business, chances are you have clients all over the world. While having such a widespread network of consumers is invaluable, it does present one issue: time zones. If someone messages you right after you head to bed for the night, for example, they’ll have to wait around seven or eight hours for a response, at which point they may be trying to relax themself! Clients like punctuality, and it’s hard to beat the 24/7 instant responses of ManyChat.
Naturally, this will take a weight off your shoulders, getting rid of the need to worry about all those unread messages, and providing you with all the time in the world to focus on growth.
If the idea of less stress, more free time, and happier clients is an appealing one, ManyChat is perfect for you! Of course, you may be waiting on a price tag before making a decision. After all, such a valuable tool would have to cost a small fortune, right? Actually, you can get started for free! For absolutely no cost, you can set up automatic responses to take care of all your client’s needs!
However, if you need to get a bit more out of your chatbot and want to support our work, you can upgrade to ManyChat Pro! For as little as $15 a month, you’ll get access to automated messaging across countless platforms, an unlimited number of contacts, and best of all, engagement analytics to help you better understand your clients! If you’re ready to run a better online business, sign up with us today!